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Notch Help Center
I use Notch to receive payments
I use Notch to receive payments
👋 Onboarding & account setup
How to setup my banking information?
How to complete Know Your Business (KYB)?
📄 Import & ingest invoices into Notch
Different ways to import invoices into Notch platform
Invoice ingestion: Sync via integration
Invoice ingestion: Batch Invoice Processing
Invoice ingestion: Document Intelligence
🏦 Supported payment methods
Pre-authorized debit (PAD) payments
Credit card payments
Automated clearing house (ACH) payments
Comparison of different payment methods
💳 Add & collect payment methods
How to collect payment methods from my customers?
How to migrate stored payment information to Notch?
💻 Notch portal user guide
AR dashboard quick start guide
How to update my customer's contact email address
📧 Payor invitation & invoice reminders
How to customize notification settings
How to invite my customers to Notch?
Why didn't my customers receive the Notch portal invitation emails?
💰 Payout & payment reconciliation
How credit card surcharges work
When will I receive my payout?
How to check the sync status of the invoices?
How to handle credit invoices and overpayments?
🛟 Payment failure, refund & chargeback
What if my customer gets an error code when adding a payment method?
How to handle a chargeback?
💡 Additional resources
Email template: Inform your customers about Notch
Email template: Pre-authorized debit agreement
Email template: Convert to PAD communication
