What if my customer gets an error code when adding a payment method?
Due to credit card issues or other unexpected reasons, your customer might encounter an error message when attempting to add a payment method to their Notch portal.
In the chart below, we've listed some common error codes along with their explanations to help you quickly identify potential issues and find a solution. Feel free to get in touch with our Notch support team if you need any more help.
| Notch Error Code | Error message | Reason | Solution |
|---|---|---|---|
| 88 | Unable to add payment method. | Incorrect card details/CV2/Expiry | Re-enter the card details |
| 77 | Unable to add payment method. | Fraud Detection | |
| 66 | Unable to add payment method, contact the issuing bank | Issuer Error (includes issuer fraud detection) | Contact the issue bank to allowlist the merchant |
| 55 | Error creating mandate and sending email. | Mandate Error | |
| 52 | Supplier email is required for bank account payment method. | Missing Supplier Email | |
| 51 | Customer email is required for bank account payment method. | Missing Customer Email | Make sure your customer has a primary email in Notch |
| 44 | Error creating mandate and attesting it. | Mandate Attesting Error | |
| 90 | Adding payment method failed, please contact Notch support | System issue | Please contact Notch support team |
| 99 | Adding payment method failed, please contact Notch support | System issue | Please contact Notch support team |