There are a few places we can check!
First, let's make sure there's a primary email listed on your customer's Notch profile. Here's how you can find it:
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Go to the "Customers" page
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Select the customer
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Click "Edit details" for that customer
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Go to the "Contact" tab and check the contact email
If the primary email is missing, you can add it there or ask the Notch team to add that for you, and then resend the portal invite!
If the primary email is correct but your customer still hasn’t received the invite, the next step is to ask them to check their spam folder.
Please reach out to your Notch account manager or the Notch support team if your customer is still not receiving the portal invite email.