If you have an ERP or accounting software integrated with Notch, you can check the invoice sync status from the "Invoices" page. If the payment status has been successfully synced to your connected accounting software, you’ll see a check mark ✓ next to the invoice under the "Synced" column, indicating that it has been successfully synced to your ERP or accounting software. This helps identify the invoice sync status for easier reconciliation.
The connection between Notch and your integrated accounting software refreshes constantly; therefore, the invoice statuses will be synced back to your system almost instantly after payments are processed, and you will see the update in your ERP or accounting software.
However, please keep in mind that some invoices may fail to sync or cause discrepancy in the reports if the invoice or payment details are edited in your ERP or accounting software solely (e.g., if a credit has been added or the invoice total is changed outside of the Notch platform) one quick fix is to revert the change to allow the sync. If you are experiencing any sync issues, please feel free to contact the support team at support@notch.financial