How to migrate stored payment information to Notch?

If you have been using a merchant POS solution or another payment processing platform, all card and banking details are securely stored on those platforms. When you start using Notch to collect payments, we will work with you and your payment solution provider to batch transfer the payment details to Notch’s system, so you don’t have to worry about breaking the chain.

If you're using a commerce platform or merchant POS solution (e.g., Moneris or Elavon) to store your customer information, these systems typically include a secure vault where customers can register their credit card or bank details for future transactions. This allows them to easily make recurring payments using their saved payment methods. These details are tokenized and encrypted to ensure security.

You're legally entitled to request an export of this information, and Notch will securely handle the transfer of that data into our system. This migration process usually takes around 4–5 weeks. That said, migrating payment methods isn’t mandatory—if you’d prefer to get started right away, you can easily begin collecting payments using a Notch payment link.

Credit card migration

To ensure a smooth transition, let's use the checklist below to make sure your merchant solution provider stores these critical information:

• Cardholder name
• Credit card number 
• Credit card expiry date
• The CVV code
• Your customers' contact information
• Your customers' contact email 

For the next step, please reach out to your merchant solution providers and ask them to send you an encrypted report containing all customer and payment information. Once you have the report, loop in a Notch specialist so we can review it and proceed to the next step.

Bank accounts migration

The major difference between credit card and bank account details migration is that we need to obtain the mandates. You will need to contact your merchant solution providers and request a report with your customers' bank account information. Then, loop in a Notch specialist. This is a similar process to the credit card migration, but in this case, you will need to collect:

• Name of account holder
• Routing number
• Bank account number
• A copy of the mandate between you and each customer
• Your customers' contact information
• Your customers' contact email (the email must be the same on both of the merchant solution software and your ERP or accounting software; the email must not be generic or is accessed by multiple people)

If the bank payment mandates have already been collected, then there is no need to migrate them. You are simply required to confirm that you hold the mandates with a declaration to Notch, as required by Canadian law. If the mandates are not available, you can use the Notch flow to collect new bank payment agreements.